Good practice principles
Transparent and fair distribution of tips, gratuities and service charge can boost your staff’s performance and ease customer concerns about who receives a share
meet the team
meet the team
Transparent and fair distribution of tips, gratuities and service charge can boost your staff’s performance and ease customer concerns about who receives a share
UK hospitality businesses who invite tips, gratuities and service charges, face a constant challenge. How do they satisfy the expectations of customers, employees, investors and authorities in the fair distribution of these payments to their staff?
How gratuities are paid by customers, handled by a business, divided between the team, and paid to individual staff members will vary from business to business.
With our expert guidance you can be certain your approach to distributing these funds is legal, fair, transparent and ethical. We can also help you make the most of any available tax-saving opportunities.
All service charge revenue and tips paid with a credit or debit card are legally the property of the business. Tips paid by cash are not and need to be treated differently.
It’s in the best interest of your business to distribute the discretionary funds it collects in a way that would be seen as fair by most reasonable people.
Using industry-led good practice principles, our experienced hospitality team will help you balance the needs of the business with the expectations of customers and employees.
We can help you:
Get in touch with Peter Davies for help and advice on your tipping practices or tronc solution.
Thank you for showing interest in our Troncmaster services. As you will understand, we are currently exceptionally busy with our clients in the run-up to the new legislation becoming effective in July 2024.
We would still love to help you and design and operate your Tronc scheme.
If you leave us your details we will contact you nearer to July to discuss our services and how we may be able to assist you.
4 Beaconsfield Rd
St Albans
Hertfordshire
AL1 3RD