Employer Services Senior Manager
Susan manages the payroll and tronc team, taking overall responsibility for client service and team development.
A qualified payroll and pensions management specialist, Susan is acutely aware of the importance of delivering accurate payrolls for client on time, every time. She thrives on working to strict deadlines and dealing with the more technical aspects of payroll.
Skilled in understanding all the payroll implications of workplace pensions, Susan sets up and manages the pensions auto enrolment process for clients from a payroll perspective. She makes sure the scheme matches the parameters set by the pension provider and the employer deducts exactly the right amount of contributions.
One of the most enjoyable parts of the job for Susan is working with different clients to shape the payroll service to suit them.
Susan began her payroll career in the largest outsourced healthcare provider in the UK, later moving into payroll consulting for accountants BDO. Susan went on to set up the payroll bureau Numerus with a fellow director before joining WMT to head up the employer services team.