Business Club: Creating fans not clients
Overall rates of customer satisfaction are on the decline according to recent results from the The UK Customer Satisfaction Index.
In appointing you, your customers or clients expect you to deliver on what you have promised. Providing exceptional service is something different. Doing it well will ensure a smooth process, increase trust and in-turn, create value. But how do you deliver a service that your clients will be truly grateful for?
At the next Business Club we will be joined Mark Davies, Regional Director at the banking revolution that is Metro Bank. In the past 8 years Metro Bank has made significant progress in disrupting the banking marketplace with a business model that seeks to create ‘fans not customers’ and provide exceptional service and convenience for their clients.
During the session, Mark will cover the key elements involved in creating a strategy for excellent client service including:
- Culture + Model + Execution
- Service & Convenience
- Surprise & Delight
- Vision & Values
Following Mark’s presentation there will be time to discuss ideas for enhancing client service in your own business.
If you would like to join us for this event, please click ‘register now’ below or call Charlie Read on 01727 808187.
The event is free to attend, and sandwich lunch and refreshments will be provided (please advise of any other dietary requirements).