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Employers should be mindful of 29 February 2020

17/01/2020

2020 is a leap year, which means there is an additional day in February – the 29th. For many, this will have absolutely no impact on their pay, but employers are being urged to exercise…

Future-proofing your hospitality business

09/10/2019

The digital revolution means the world of business is changing at a galloping pace. Restaurant, bar and hotel operators need to keep up with the change to maintain a competitive advantage. On Wednesday 18th September…

Capital allowances for hospitality businesses

03/05/2019

Is your hospitality business missing out on valuable Capital Allowance reliefs? It is estimated that half of all hotel, pub and restaurant businesses in the UK are missing out on thousands of pounds worth of…

The future of tipping – a need for clarity

22/03/2019

The overriding opinion of restaurant customers in a recent survey was that of confusion and a lack of confidence when it came to leaving tips and paying service charges. 80% of restaurant customer would rather…

Customer tipping survey – the results

04/02/2019

In 2018 the Prime Minister announced an intention to introduce new measures to ensure restaurant staff received all tips from customers. To provide clarity on the thoughts of those who pay tips and service charges,…

Good practice principles – tips, service charges and troncs

09/01/2019

This guide is written for businesses in the hospitality sector whose customers choose to make payments of tips, gratuities and discretionary service charges. It is also intended to be an explanation of best practice for…

National Minimum Wage – are you sure you are compliant?

07/01/2019

  National Minimum Wage (NMW) enforcement activity by HM Revenue & Customs has reached new levels. During 2018, only offshore tax avoidance enquiries exceeded those into NMW compliance, resulting in many businesses facing lengthy and…

Hospitality update – Christmas 2018

19/12/2018

Whilst you would be forgiven for thinking that Government has fallen into paralysis on everything apart from Brexit, the last few days have seen a raft of announcements regarding the National Minimum Wage (NMW) and…

A guide to tips, gratuities, service charges and troncs for the UK Hospitality industry

22/08/2018

UK hospitality businesses are in unique situation among service businesses. A thriving, innovative and high-profile sector, it is constantly challenged to meet the expectations and perceptions of the public, employees, investors and authorities. In trying…

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