Are comprehensive training programmes the secret ingredient for restaurants’ success?
13/09/2023
You probably have an idea of where you want your restaurant to be in five years, but how will you get there?
Whilst the hospitality industry is ever-changing, one thing remains the same: having a good team behind you is essential.
As a restaurant owner, staff development should be a key part of your strategy to drive the restaurant forward.
But what are the key considerations when developing a training programme?
Foundations of an effective training programme
For a training programme to be effective, it must be well-rounded.
It’s important to factor in the different ways in which people learn, so the training programme should contain different tasks allow for this, such as including a combination of:
On-the-job training: This includes experiential learning, where staff members learn by executing tasks, gaining knowledge and swiftly adapting to their roles.
Workshops and seminars: Providing avenues for learning through workshops and seminars by experts in the industry not only fosters deep insights but also encourages industry best practices.
E-learning: Online modules facilitate flexibility, allowing team members to progress at their own pace.
Creating the perfect curriculum
When considering what to include in training, you need to think about the direction you want to take your restaurant in and what skills your team is currently lacking.
This could include:
Customer service: This involves equipping the team with indispensable skills to deliver stellar customer service, encompassing proficient communication, empathy, and adeptness at problem-solving.
Health and safety: A rigorous familiarisation with the health and safety protocols in the UK is essential to uphold the highest standards of safety and hygiene in your restaurant.
Product knowledge: Your team should know the menu inside out, including the potential allergens, to enhance your customer’s experience.
Operational efficiency: Training individuals to use the newest technology and equipment will help to streamline operations.
Supporting continuous growth
Training isn’t a one-time process. You should always be looking for ways to improve your operations, which includes continually developing your staff’s skills.
Foster a culture of feedback which encourages your team to voice their insights and suggestions freely.
You shouldn’t view training your team as a necessary task, you should view it as an opportunity to mould your business operations and achieve your goals.